Job Title: Account Manager – Customer Success (US Market)

Location: Remote (US Shift)

Experience: 4-5 years

Department: Customer Success

Employment Type: Full-time

About illumine

At illumine, we are on a mission to empower childcare centers, preschools, and educators with simple, powerful tools that make their day-to-day operations smoother and more impactful. Our all-in-one childcare management platform helps centers streamline communication, billing, attendance, and learning updates, allowing educators to focus on what truly matters: nurturing young minds.

We are growing fast and expanding our footprint across the US. To continue delivering exceptional experiences to our customers, we’re looking for a passionate Account Manager (Customer Success) to join our team.

About the Role

As an Account Manager – Customer Success, you will be the trusted partner for our US-based customers. You will work closely with childcare centers and school leaders, ensuring they get maximum value from illumine. You will help them adopt our platform seamlessly, strengthen their engagement, and champion their success every step of the way.

Your goal? Build long-lasting relationships that lead to happy customers, successful renewals, and strong advocacy for illumine.

Key Responsibilities

• Own a portfolio of US-based childcare centers and schools, building deep, meaningful relationships with center owners and directors.
• Drive product adoption and engagement by helping customers get the most value out of illumine.
• Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success.
• Identify opportunities for renewals, upsells, and cross-sells within your accounts.
• Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions.
• Track account health metrics, flag risks early, and take proactive measures to ensure customer retention.
• Represent the voice of the customer to help shape our product roadmap and customer experience.
• Consistently deliver delightful, high-touch experiences that reinforce illumine’s commitment to partnership and care.

Requirements

• 4-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech.
• Proven experience managing enterprise or mid-market clients in the US market.
• Exceptional communication and relationship-building skills, with a customer-first mindset.
• Strong problem-solving and analytical skills, with the ability to manage multiple priorities.
• Proficiency with CRM or CS tools.
• Comfortable working in US time zones.

Nice to Have

• Experience in the childcare or education industry.
• Background in customer onboarding, product training, or renewals.

Why Join illumine?

• Be part of a mission-driven team transforming the early education landscape.
• Work with a supportive, growth-focused Customer Success team that celebrates collaboration.
• Competitive salary and performance-based incentives.
• Health benefits and generous paid time off.
• Opportunity to make a real difference for childcare leaders and educators across the world.

At illumine, we don’t just build software, we build connections that empower educators and inspire better learning journeys.

If you are passionate about helping customers succeed and want to be part of something truly meaningful, we would love to hear from you!