• Job Title: HR Lead & People Operations (Retail)
• Company Name: Top-10 Retails Pvt. Ltd.
• Location: Andheri, Mumbai, Maharashtra
• Work Mode: On-site with regular travel to retail stores across Mumbai
• Job Type: Full-time
• Experience Required: 8–12+ years
• Industry: Retail
• Department: Human Resources
• Salary: ₹15,00,000 – ₹18,00,000 per annum
• Reporting To: Senior Management
• Travel Requirement: Frequent travel across Mumbai retail stores

We are Mumbai’s largest retail chain with 100+ stores. We are creating a brand-new role for an experienced HR leader to completely build, own, and run our entire people function.

This is not a desk job. You will split your time between strategic planning at our Andheri office and travelling to our stores across Mumbai to handle grievances, enforce discipline, and work closely with store operations.

Key Responsibilities:

• Store Partner & Manager Relations: Act as the primary HR partner for our 100+ store partners, franchise owners, and area managers. You will be the direct link between corporate HR and store leadership, ensuring smooth communication and resolving store-level conflicts.
• Recruitment & Retention: Lead and review 2 recruiters, build recruitment funnels/SOPs, reduce vacancy ageing, and improve 90-day retention.
• Operations & Discipline: Handle employee grievances, disputes, misconduct, and disciplinary cases. Create manpower planning for each store.
• Compliance & Policies: Create HR policies from scratch. Ensure 100% compliance with Maharashtra retail laws (Shops & Est., PF, ESIC, POSH) and manage HR audits.
• Training & Data: Build induction calendars for new joiners and store managers. Maintain strict HR dashboards (attrition, attendance, hiring) on Excel/HRMS.

What you need to bring:

• 8–12+ years in HR, with at least 4 years in Retail, QSR, Telecom, or field-force HR.
• Extensive experience managing relationships and resolving conflicts with independent store partners, franchise operators, and multi-location managers.
• Proven experience managing frontline bulk hiring and employee relations.
• Strong understanding of Indian/Maharashtra labour compliance.
• Mastery of Excel/Google Sheets and HRMS reporting.
• Total willingness to travel across Mumbai stores.

If you are ready to build an HR department your way and work directly with senior management, let’s connect.