About Times Internet (across TIL)

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

Role Overview

Abound is looking for a detail-oriented and highly accountable Lead Financial Operations professional to own and monitor the end-to-end reconciliation process across payment and remittance workflows. This role will be responsible for ensuring financial accuracy, timely closure of reconciliations, exception tracking, partner settlement validation, and operational control across multiple payment touchpoints.

The ideal candidate should bring strong experience in remittance operations, payment gateways and high-volume transaction reconciliation, along with the ability to work cross-functionally with product, finance, operations, compliance, and partner teams. This is an individual contributor role for someone who can independently drive outcomes, improve controls, and build scalable reconciliation processes in a fast-moving fintech environment.

Key Responsibilities

• Own and monitor end-to-end reconciliation across remittance, collections, payouts, payment gateways, settlements, and finance records.
• Perform daily, weekly, and monthly reconciliations between internal systems, banks, payment gateways, remittance partners, and other external partners.
• Investigate, track, and resolve reconciliation breaks, failed transactions, settlement mismatches, chargebacks, reversals, refunds, and suspense items within defined timelines.
• Validate partner, merchant, bank, wallet, and payment settlements for accuracy and completeness.
• Work with finance, business, product, operations, compliance, technology teams, and external partners to resolve transaction-level discrepancies.
• Maintain strong controls, audit-ready documentation, transaction trails, and issue-resolution records.
• Prepare reconciliation dashboards, MIS reports, exception reports, ageing reports, and management updates for stakeholders.
• Support month-end closing by ensuring reconciliation completeness and accuracy of financial data.
• Monitor operational SLAs and ensure timely closure of exceptions, issue resolution, and settlement validation.
• Identify process gaps and drive automation, workflow improvements, SOP enhancements, and control strengthening to reduce manual effort and operational risk.
• Partner with technology and product teams to improve data quality, reporting logic, system reliability, and transaction monitoring.
• Support internal and external audits by providing required data, reports, and process evidence.

Must-Have Skills & Qualifications

• 6-7 years of experience in financial operations, reconciliation, payments, remittance, or fintech operations.
• Strong hands-on experience in remittance operations and payment gateway reconciliation
• Solid understanding of transaction lifecycle management, settlements, refunds, reversals, chargebacks, and exception handling.
• Strong analytical skills with high attention to detail and accuracy.
• Advanced Excel skills and comfort working with large transaction datasets.
• Experience in managing high-volume reconciliations across multiple partners and systems.
• Ability to independently investigate issues, identify root causes, and drive resolution with cross-functional stakeholders.
• Good understanding of financial controls, audit requirements, and operational risk management.
• Strong communication skills and stakeholder management ability.

Success Metrics / KPIs

• Accuracy, completeness and timeliness of daily/monthly reconciliations.
• Timely closure of reconciliation breaks and ageing items.
• Reduction in unresolved exceptions and manual intervention.
• Improvement in reconciliation turnaround time and process efficiency.
• Audit readiness and compliance with internal controls.

Why Join Abound

• Opportunity to work at the intersection of fintech, remittance, and operational excellence.
• High-impact individual contributor role with ownership of business-critical financial operations.
• Chance to build and improve scalable reconciliation processes in a growing business environment.